Shipping Policy

At Koszalin Cookware, we are committed to providing a smooth, fast, and reliable shipping experience for all customers. Please review our detailed shipping policy below.

1. Free Shipping Within the United States

We proudly offer FREE shipping on all orders within the United States, with no minimum purchase required.
Currently, we do not offer international shipping.

Our shipping services cover all U.S. states and territories supported by our carriers.

2. Order Processing Time (1–2 Business Days)

All orders are processed within 1 to 2 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order is processed, you will receive a confirmation email along with tracking information.

Processing time includes:

  • Order verification

  • Quality check

  • Packaging

  • Shipment preparation

3. Shipping Time (3–4 Business Days)

After your order has been processed, the estimated delivery time is 3–4 business days depending on your location.
We work with trusted carriers to ensure your order arrives safely and on time.

Please note:

  • During peak seasons or weather disruptions, delivery times may experience slight delays.

  • Remote or rural areas may require an additional 1–2 days.

4. Order Tracking

Once your package ships, you will receive an email containing your tracking number.
You can use this number to track your shipment in real time through the carrier’s website.

If you do not receive tracking information within 48 hours of placing your order, please contact us.

5. Incorrect or Incomplete Address

Customers are responsible for providing the correct shipping address at checkout.

  • If a package is returned due to an incorrect or undeliverable address, we may contact you to arrange re-shipment.

  • Additional shipping fees may apply if the mistake is not on our part.

Please double-check your address before completing your purchase.

6. Lost, Missing, or Stolen Packages

If your tracking information shows that your package was delivered but you did not receive it:

  1. Please check with neighbors or household members.

  2. Contact the shipping carrier directly to inquire about the delivery.

  3. If the package cannot be located, reach out to us at contact@brenvo.store so we can assist you.

We will do our best to help resolve the situation, though we are not responsible for packages marked as delivered.

7. Damaged Packages

If your package arrives damaged, please contact us within 48 hours with photos or videos of the damaged product and packaging.
We will work quickly to provide a replacement or solution.

8. Contact Us

For any questions regarding shipping or order updates, please contact us:

📞 Phone: 330-913-5749
📧 Email: contact@brenvo.store
📍 Address: 8295 Northwest 8th Place, Coral Springs FL 33071, United States

Our support team is always ready to assist you.