Return & Refund Policy

At Koszalin Cookware, customer satisfaction is at the heart of everything we do. We understand that sometimes a product may not meet expectations, and we aim to make the return, exchange, and refund process straightforward and fair. Please read the detailed policy below.

1. Return Policy (Within 7 Days of Delivery)

We accept returns within 7 days from the date your order is delivered.

To qualify for a return:

  • The item must be unused, unwashed, and in its original packaging.

  • All accessories, manuals, protective materials, and free gifts (if included) must be returned.

  • Items must not show signs of wear, installation, or damage caused by improper use.

How to Request a Return

  1. Contact us at contact@brenvo.store with your order number, full name, and reason for return.

  2. Provide photos or videos if the item is defective or incorrect.

  3. Our support team will review your request and provide detailed return instructions.

Return Shipping Fees

  • If the return is due to a defective, damaged, or incorrect item, we cover all return shipping costs.

  • If returning for personal reasons (changed mind, wrong size, etc.), the customer may be responsible for return shipping.

2. Exchange Policy (Within 10 Days of Delivery)

We accept exchanges within 10 days from the date your order is delivered.

You may request an exchange if:

  • The product is defective or damaged

  • You received the wrong item

  • You wish to exchange for another color, size, or variation (if available)

Conditions for exchanges:

  • Items must be unused and in original condition

  • Exchanges depend on product availability

  • If the desired item is not available, you may choose a refund instead

3. Refund Timeline (5–10 Business Days)

Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Please allow 5–10 business days for the refund to appear in your account.

  • Processing times may vary depending on your bank or payment provider.

If a return is rejected (due to damage, missing parts, signs of use, etc.), the item may be sent back to the customer.

4. Items Not Eligible for Return or Refund

The following items cannot be returned:

  • Products that show signs of use, wear, damage, or modification

  • Items missing parts, packaging, or accessories

  • Final-sale or clearance items (if marked on website)

  • Returns requested after the 7-day window or exchange requests after 10 days

5. Damaged or Defective Products

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos showing the issue

  • We will send a replacement or issue a refund at no additional cost

We take product quality seriously and will work quickly to resolve any issues.

6. Order Cancellations

Orders may be canceled before they are shipped.
If the order has already been processed and shipped, cancellation is no longer possible.
You may request a return after receiving the item.

7. Contact Us for Return/Refund Assistance

If you need support regarding returns, exchanges, or refund processing, please contact our customer service team:

📞 Phone: 330-913-5749
📧 Email: contact@brenvo.store
📍 Address: 8295 Northwest 8th Place, Coral Springs FL 33071, United States

We are committed to ensuring that every customer has a positive shopping experience with Koszalin Cookware.