FAQ

Below are answers to some of the most common questions our customers ask. If you don’t find your answer here, feel free to reach out to us anytime.

1. Where do you ship?

We currently offer free shipping within the United States only.
At this time, we do not provide international shipping.

2. How long does it take to process and ship my order?

• Order Processing: 1–2 business days

• Shipping Time: 3–4 business days
  Once your order ships, you will receive a tracking number via email.

3. Can I return or exchange a product?

Yes. We accept returns within 7 days of receiving your order.
Exchanges are accepted within 10 days.
Refunds are typically processed within 5–10 business days after we receive and inspect the returned item.

For full details, please review our Return & Refund Policy.

4. What payment methods do you accept?

We accept major credit and debit cards, along with other secure payment options available at checkout.

5. How can I check the status of my order?

After your order ships, a tracking number will be sent to your email. You can use it to track your delivery in real time.

If you need more help, contact us at contact@brenvo.store.

6. What if my product arrives damaged or incorrect?

Please contact us immediately with photos of the damaged or incorrect item. Our team will quickly review your case and arrange a replacement or refund.

7. Can I change or cancel my order after placing it?

We can only make changes or cancellations before the order is processed.
Since we process orders quickly (within 1–2 business days), please contact us as soon as possible if you need assistance.